Senior Administrator Academic Services

Main Responsibilities

• Responsibility for the supervision of Academic Services Administrator and training new members of staff.
• Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
• Collation and distribution of information from partner agencies
• Undertake key aspects of duties relating to all areas of Academic Services
• Secretarial support for various committees and meetings as and when required
• Support the administration of institutional processes
• Collating and storing highly confidential documentation
• Communicating with staff across the organisation
• Co Ordinate and Support the preparation of Assessment Boards, Exams, Enrolment and other area’s of Academic Services
• Ensure all information relating to the information stored onto the Student Management System is accurate.
• Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any area’s of concern to the Academic Services Leadership Team.
• Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record.
• To be involved with the organisation and operation of Awards Ceremonies.
• To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
• To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager.

Requirements

• Higher Education experience
• Experience of Staff Supervision
• Ability to manage the workload of your team and yourself
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills via email and telephone as well as confident in dealing with all levels of staff
• Excellent attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• The post holder must be flexible, approachable, and helpful with a strong customer service ethic.
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods a willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site

Desirable Skills and Experience:

• Ability to use initiative and judgement to resolve matters.
• A can-do attitude with well-developed problem-solving skills

Other Information

The Senior Administrator Academic Services will also be expected to demonstrate their commitment:

• to GBS values and regulations, including equal opportunities policy.
• the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
• to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

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