Classifications
Enterprise Applications Manager
Department: IT Systems
Location: Greenford, West London (On-site)
Type of Contract: Permanent
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: The IT systems team supports the business by managing and maintaining the core digital infrastructure. This includes ensuring reliable operation of networks, servers, and systems; implementing cybersecurity measures; maintaining student and staff access to digital services (like email, virtual learning environments, and records systems); and driving digital transformation initiatives to improve efficiency and user experience across the institution.
The role: The Enterprise Applications Manager is responsible for management and support of a portfolio of applications and technology solutions. The Enterprise Applications Manager has overall responsibility for the architecture, support, maintenance, deployment, and enhancement of commercial software applications. This role specifically focuses on core system software applications and related integration in MS Azure cloud. Additionally, the Enterprise Applications Manager is responsible for planning and overseeing technical development being executed by both internal and vendor led teams – while working collaboratively with business units delivering technical solutions that meet goals and objectives. The Enterprise Application Manager will be the primary point of contact for internal business and vendor partners.
Please note, we are unable to offer sponsorship for this position.
Main Responsibilities
What the role involves:
- Manage the work activities of direct reports in the area of application maintenance and development for Software-as-a-Service (SaaS) applications (i.e., Thesis, Zoho, Moodle and Eventmap) and integration (MS Azure cloud applications).
- Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications enhancement requests, while providing direction and guidance to the applications development staff.
- Accountable for availability and performance of applications portfolio, including ownership of incidents and release management.
- Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management.
- Provide oversight in standards adherence through reviews of technical support work including detailed technical specifications and application code.
- An interest in staying hands-on technical as well as wearing that team management hat.
Requirements
What Experience/Skills are required:
- Bachelor’s degree preferred, and significant prior relevant work experience is required.
- Expertise in HE business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support (ERP/CRM), and a strong business understanding of the student lifecycle.
- Experience working in an ERP environment and Thesis SM experience a plus.
- Experience in a management or supervisory role on an application delivery team.
- Excellent communication and presentation skills.
- Established project management and team management skills.
Other Information
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
The trust placed in me by the company has been like nothing I've ever experienced. This confidence has empowered me to take on new challenges and grow professionally. The support throughout my employment has been very focused and nurturing, providing me with the resources and guidance needed to excel. Regular feedback and opportunities for professional development have been instrumental in honing my skills and advancing my career. The company's commitment to my growth has not only enhanced my capabilities but also fostered a deep sense of loyalty and motivation to contribute to our collective success. — Ahad Shaikh (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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