Classifications
Academic Services Manager
Department: Registry
Location: Role holder can be located in East London, West London, Manchester, Birmingham, or Leeds
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The purpose of the role is to proactively develop and support high quality practices across the Academic Services Function. The post holder will be responsible for the maintenance and enhancement of students records on Thesis. This role involves the management of a specific area within Registry - Academic Services as designated by the Associate Registrar. With the highest consideration for data integrity, quality and efficiency, the post holder will ensure that processes associated with data management and provision, are customer-centric and streamlined. The post holder will also have responsibility for ensuring the provision of a number of online, student facing systems and functions which support a positive student experience are maintained and any issues are quickly brought to the attention of the Associate Registrar.
This role is not eligible for visa sponsorship!
Main Responsibilities
What the role involves:
- To manage the maintenance of the student records system ensuring all data is accurate and up to date., including the quality of historic and current curriculum data, assessment details, status are correct.
- To plan, implement and manage processes required by partner universities in relation to Enrolment, Curriculum, Assessment, Progression and Awards
- Close collaboration to support the Statutory Returns Team with preparations for statutory returns, including but not limited to HESA, TEF and HESES and statutory funding bodies as well as returns required by partner universities.
- To manage Senior Academic Services Offices and to supervise and direct their work to accurately maintain all areas of responsibility, within designated deadlines.
- To deliver appropriate training and briefing sessions for academic and professional service colleagues across the institution on Academic Services policies and processes.
Requirements
Experience and Skills Required:
- Degree or equivalent
- Substantial experience of HE requirements, processes and policies
- Experience of using information technology to manage large data sets and deadlines
- Experience of project management as well as planning, prioritising and organising team tasks and staff to meet deadlines and service deliverables
- Experience of managing a team with a flexible approach to delivering team results.
- Ability to receive, understand and convey information that needs careful explanation or interpretation e.g., procedures or regulations
- Experience of monitoring service delivery and quality
- Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
Desirable Skills and Experience:
- Working with Partner institutions
- Working with multiple systems and different regulations.
- Ability to Multi-task
- Ability to resolve conflict between team members
Other Information
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
#LI-Onsite
#indeedjune