Classifications
Academic Services Administrator
Department: Registry
Location: Location: Role holder can be located in East London, West London, Manchester, Birmingham, or Leeds
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.
This role is not eligible for visa sponsorship!
Main Responsibilities
What the role involves:
- Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
- Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
- Support Enrolment activities for all partners.
- Support the administration for the preparation of Assessment Boards.
- To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
- Inputting of board outcomes onto Student Records System.
Requirements
About You:
- Higher Education experience
- Customer/student focused approach.
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
- Good attention to detail
- Ability to work well as part of a team
- Ability to work under pressure and to deadlines.
- Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
- Ability to handle confidential and sensitive information, within the requirements of GDPR
- At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.
Desirable:
- A can-do attitude with well-developed problem-solving skills
- Ability to use initiative and judgement to resolve matters.
Other Information
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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